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Privacy Policy

At MB Home Decor, we prioritize the privacy and safety of our customers' personal information. Our privacy policy includes details on secure payment verification, data collection practices, and post-purchase communication. We believe in transparent and straightforward language to earn your trust and loyalty, ensuring that you feel secure when visiting and shopping on our site.

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This document (“Privacy Policy”) is intended to provide information on how MB Home Decor (Hereafter  “we”, “our” or “us”) collects use, processes, discloses, manages, and handles personal data which is subject to the applicable laws in India. Please read this Policy carefully. By accessing our website, using any services provided by MB Home Decor, signing up for any products and services provided by us, submitting any information to us, or otherwise showing your agreement thereon, you will be deemed to have agreed and explicitly consented to the terms of this Privacy Policy.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.​

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We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

To comply with any applicable laws and regulations.​

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

​Our company is hosted on a third party platform which provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through third party data storage, databases and the general third party applications. They store your data on secure servers behind a firewall. ​

 

All direct payment gateways offered by the third party and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We do not share data collected at our end with any other party except when it is required by the governing authorities.​

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

​Our site also has social elements like Facebook, Instagram, Youtube and Whatsapp which may also collect some data and have cookies which is not controlled by us at MB Home Decor. By using our site, you accept to this use of your data and cookies.If you don’t want us to process your data anymore, please contact us.

 

​We reserve the right to modify this privacy policy at any time without prior notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Subject to your rights under any applicable laws, you agree or shall be deemed to agree to be bound by any of such amended, altered, changed, or modified Privacy Policy by continuing to access our website, using any services provided by MB Home Decor, signing up for any products and services provided by MB Home Decor, submitting information to us, or otherwise showing your agreement thereon.

1. Personal Data

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1.1. In this Privacy Policy, “Personal Data” would mean and include any data, whether true or false, which can be related to a specific identifiable natural individual, whether such individual is identifiable from the data itself, or from other information which is available to us.

1.2. Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name or other identification proofs, telephone number(s), mailing address, email address, network data, and any other information relating to any individuals which you have provided us in any form you may have submitted to us, or via other forms of interaction with you.

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2. Collection of Personal Data

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2.1. We may collect your Personal Data in several different ways. Please take care when submitting information to us, in particular when completing free text fields or uploading documents and other materials. Some of our services are automated and we may not recognize that you have accidentally provided us with incorrect or sensitive information.

2.2. Whenever you interact with us, you may or may be asked to provide us with your Personal Data. For example:

  1. when creating your accounts, signing up, or subscribing for service updates, we may ask you to provide a range of information, such as your name, date of birth, contact details, interests, and newsletter preferences;

  2. when you purchase, register, send for replacement or return one of our products, we may record the call and/or ask you to provide information such as your contact details, delivery date, place of purchase, and payment information;

  3. when you contact our customer service centers for assistance, we may keep information about the call, including your name, the product(s) you bought, the reason why you contacted us, and the advice we gave you;

  4. when you visit us at a public event, such as a trade show or exhibition, or participate in one of our surveys, competitions or prize draws, we may ask for information, such as your business card, name, contact details, interests, and preferences;

  5. when you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos, and forum posts, or details of your interests and preferences that you choose to tell us about for example, when you select the services that you wish to receive; and

  6. when you submit your Personal Data to us for any other reasons.

2.3. If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the purposes as listed below.

2.4. You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested.

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3. Purpose of Collection, Use, and Disclosure of Your Personal Data

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3.1. Generally, we collect, use, store, process, and disclose your Personal Data for the following purposes:

3.2. In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

  1. resolving complaints and responding to and handling requests and esquires;

  2. providing customer care, warranty, returns, and other after-sales services;

  3. for staff training and quality assurance purposes, particularly in relation to our customer relations staff at our call, email, and other support centers;

  4. asking for your opinions on our products and services and conducting product surveys & reviews;

  5. facilitating and processing your searches and requests for information when you contact us about MB Home Decor and its products and services;

  6. conducting prize draws, contests, and other promotional offers;

  7. managing the administrative and business operations of MB Home Decor and complying with internal policies and procedures;

  8. facilitating business asset transactions (which may extend to any mergers, acquisitions, or asset sales) involving any of the related corporations or affiliates of MB Home Decor;

  9. matching any Personal Data stored which relates to you for any of the purposes listed herein;

  10. analyzing, investigating, handling, and resolving any security matters or any vulnerability;

  11. preventing, detecting, and investigating crime and analyzing and managing commercial risks;

  12. providing media announcements and responses;

  13. monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training, performance evaluation, and identity verification purposes;

  14. organizing promotional events;

  15. legal purposes (including but not limited to obtaining legal advice and dispute resolution);

  16. conducting investigations relating to disputes, billing, or fraud;

  17. meeting or complying with any applicable rules, laws, regulations, codes of practice, or guidelines issued by any legal or regulatory bodies which are binding on MB Home Decor (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies, and conducting audit checks, due diligence, and investigations); and

  18. any purposes which are reasonably related to the aforesaid.

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4. Disclosing and Transferring Personal Data

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4.1. MB Home Decor will take appropriate and commercially reasonable technical, physical, and administrative measures to protect any Personal Data it possesses or controls from misuse or accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, acquisition, or access in accordance with the applicable Laws. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following:

  1. MB Home Decor related corporations or affiliates and their employees to provide content, products, and services to you or MB Home Decor;

  2. agents, contractors or third-party service providers who provide services to MB Home Decor;

  3. trade partners in relation to providing rewards and benefits, if any;

  4. any business partner, investor, assignee, or transfer (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition, or asset sale) involving any of MB Home Decor related corporations or affiliates;

  5. our professional advisers such as auditors, financial advisers, and lawyers;

  6. relevant government regulators, statutory boards or authorities, or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and

  7. any other party to whom you specifically authorize us to disclose your Personal Data.

4.2. You consent and agree to MB Home Decor transferring your Personal Data outside of India for any of the purposes listed above.

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5. Cookies

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5.1. In order to improve our services to you, we sometimes use automated tracking devices such as a “cookie”. A cookie is a small amount of data that our web server sends to your web browser when you visit certain parts of our website and the use of which is intended to assist our understanding of your interest in our website. We may use the cookies to personalize the content, recommendations, advertisements, and communications delivered to you so that they are more relevant to you and your interests. For example, you may see an advertisement for a product that you have recently viewed on our website. Please note that the cookies do not personally identify users although they do identify a user’s browser. You can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases may mean that we are unable to provide you with the services, or parts of the services, that you have requested. Some of our business partners whose content is incorporated into or linked to the website may also use cookies. However, we have no access to or control over these cookies or websites.

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6. Contact us

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6.1. If you have any questions or feedback relating to your Personal Data or our Data Protection Policy, or Cookie Policy then you can contact us.

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